We offer FREE standard shipping for all U.S. orders over $60 (after discounts).
- We ship from our centralized logistics hub in Hong Kong.
- All orders ship via FedEx with an estimated delivery time of 3 - 5 business days once processed
- Orders are processed within 1 - 2 business days. If received Monday to Thursday, orders will usually process the same day or following business day
- The latest shipping status can be checked via your shipping confirmation email
- Please double check your ship to address before submitting orders. We cannot cancel or revise address information once received
- We currently do not ship to PO boxes or military addresses
- Please note that your order may be sent to you in separate shipments due to package restrictions. Certain items considered hazardous materials by the U.S. Department of Transportation (such as fragrance, nail polish or pressurized spray cans) can only be shipped via registered airmail. Restricted items may not be shipped to Alaska or Hawaii
- Belle Kalista Beauty is not responsible for duties and fees mandated by customs and can not ship out replacement packages
- Please note for all orders, we are not responsible for lost or stolen packages if carrier information shows said packages as delivered
- If you have additional questions regarding your shipment please contact us at firstname.lastname@example.org
We currently only ship orders within the U.S.
If you are not fully satisfied with your purchase from us, we can accept returns received within 30 days of the original order date. Please note Belle Kalista Beauty is not responsible for the shipping cost of the return.
Email us at email@example.com for further direction for your RMA (Return Merchandise Authorization).
- Please note we are NOT able to accept returns under the following conditions:
- Returned more than 30 days after the original date order was placed
- RMA# was not issued for the return
- We want to make sure you’re satisfied with your purchase. If you receive a package with leaked or damaged product, please keep the delivery box and all packaging and email us firstname.lastname@example.org with your order number and photos of the below:
- The exterior parcel box used to deliver the products to you
- The interior of the box
- The leaked or damaged product
- The QR code on the product
Please do not discard packaging before you sample your product. If you experience any issues with product quality, notify us within 30 days of your original order date. Email us email@example.com with photos of the below along with your order information:
- The damaged/defective product
- The QR code label on the product