Shipping & Returns
We offer FREE standard shipping for all U.S. orders over $110 (after discounts).
- We ship from our centralized logistics hub in Hong Kong.
All orders ship via FedEx with an estimated delivery time of 3 - 5 business days once processed
- Orders are processed within 1 - 2 business days. If received Monday to Thursday, orders will usually process the same day or following business day
The latest shipping status can be checked via your shipping confirmation email
- Please double check your ship to address before submitting orders. We cannot cancel or revise address information once received
- We currently do not ship to PO boxes or military addresses
- Please note that your order may be sent to you in separate shipments due to package restrictions. Certain items considered hazardous materials by the U.S. Department of Transportation (such as fragrance, nail polish or pressurized spray cans) can only be shipped via registered airmail. Restricted items may not be shipped to Alaska or Hawaii
- Belle Kalista Beauty is not responsible for duties and fees mandated by customs and can not ship out replacement packages
- Please note for all orders, we are not responsible for lost or stolen packages if carrier information shows said packages as delivered
- If you have additional questions regarding your shipment please contact us at [email protected]
We currently only ship orders within the U.S.
If you are not fully satisfied with your purchase from us, we can accept returns received within 30 days of the original order date. Please note Belle Kalista Beauty is not responsible for the shipping cost of the return.
Email us at [email protected] for further direction for your return.
- Please note we are NOT able to accept returns under the following conditions:
- Returned more than 30 days after the original date order was placed.
- The opened, used, leaked or damaged product.
- We want to make sure you’re satisfied with your purchase. If you receive a package with leaked or damaged product, please keep the delivery box and all packaging and email us [email protected] with your order number and photos of the below:
- The exterior parcel box used to deliver the products to you.
- The interior of the box.
- The leaked or damaged product.
- The QR code on the product.
- Please do not ship out any returns without return request. If return without prior notice, 50% of total order value handling fee will be charged.
- An order can only be returned once, therefore all return goods must be packed in the same package. If returned separately, only the first returned label will be recorded.
- In the case where orders are returned due to incorrect address provided, or have failed delivery attempts, FedEx or us will contact the customer to clarify delivery information or reasons for refusal. If customer do not provide new inform and shipment returned, 50% of total order value handling fee will be charged.
- In case package was refused by the recipient due reject custom clearance process, tax issue, we regret we cannot able to refund in these case.
- A tracking number is provided for each order in the dispatch notification e-mail as well as in the order history under My Account. You can track your order on FedEx official website using the tracking number.
- Customer are suggested to closely monitor the parcel tracking once it is dispatched. In the unlikely chance that you do not receive your order within two weeks after the expected delivery date (which is listed in the order dispatch notification), it may be because of the contact number and the delivery address was not correct. In this case, you may contact FedEx for parcel delivery status.
- Please note we are not responsible for refunds if the FedEx official website states that the parcel has been delivered.